Contact Us

BEFORE you contact us, here are some answers to common questions :)


When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

7-30 Days

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, we will gladly fully refund you within 30 days as long as there is no damage to the item.

Info@Shoplaplanta.com or CustomerService@Shoplaplanta.com